18yo Privacy Policy – Your Data, Handled with Care

1. Information We Collect

When you register with 18yo, we collect personal details including your full name, date of birth, email address, mobile number, and a government-issued identification document to verify your identity and confirm that you meet the minimum age requirement of 18 years. During the course of your use of the platform, we also collect transaction data such as deposit amounts, withdrawal requests, betting history, and game activity. We automatically collect technical data about your device and connection, including your IP address, device type, operating system, browser version, and approximate location, which helps us protect your account from unauthorised access and deliver a smooth mobile experience. When you contact our support team, we keep records of those communications to improve our service and resolve future issues more efficiently. We do not collect any more information than is reasonably necessary to provide you with a safe, functional, and compliant gaming experience on the 18yo platform.

2. How We Use Your Information

18yo uses the personal information we collect primarily to operate your account, process your transactions in Philippine pesos, verify your identity, and deliver the games and betting services you have requested. We use your contact details to send important account notifications — such as deposit confirmations, withdrawal updates, and security alerts — as well as promotional messages where you have opted in to receive them. Your betting and game activity data helps us personalise your experience, recommend relevant sports markets, and maintain responsible gaming controls such as deposit limits and self-exclusion tools. Technical and device data is used for fraud prevention, security monitoring, and to ensure the platform performs reliably on Philippine mobile networks. We may also use aggregated, anonymised data for internal analytics and product improvement purposes, but this data cannot be used to identify you as an individual.

3. How We Share Your Information

18yo does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We share your data only with carefully selected service providers who assist us in operating the platform, including payment processors who handle your GCash, Maya, and bank transfer transactions, identity verification providers who check your documents against official records, and technology partners who support our platform infrastructure. All third-party providers we work with are contractually required to handle your data securely and to use it only for the specific purpose for which it was shared. We may also disclose your information to regulatory bodies, law enforcement agencies, or courts where we are legally required to do so under Philippine law. In the event that 18yo undergoes a business transfer or merger, your personal data may be transferred as part of that transaction, and you will be notified if your data will be subject to a different privacy policy as a result.

4. Data Storage and Security

All personal data collected by 18yo is stored on secure servers using industry-standard encryption protocols to protect against unauthorised access, disclosure, alteration, or destruction. Access to your personal data within our organisation is strictly limited to staff members who require it to perform their job functions, and all staff are trained on data handling and confidentiality obligations. We use secure socket layer (SSL) technology to encrypt data transmitted between your device and our servers, meaning your login credentials, payment details, and personal information are protected in transit at all times. While we take all reasonable precautions to secure your data, no method of transmission over the internet is completely secure, and we encourage you to keep your own device and account credentials secure as well. We retain your personal data for as long as your account remains active and for a reasonable period thereafter to meet our legal, regulatory, and audit obligations under applicable Philippine law.

5. Cookies and Tracking Technologies

The 18yo platform uses cookies and similar tracking technologies to maintain your login session, remember your preferences, and ensure the platform functions correctly on your device. Session cookies are deleted automatically when you close your browser, while persistent cookies remain on your device for a set period to help us recognise you on your next visit and improve your experience. We also use analytics cookies to understand how Filipino players navigate the platform, which games and sports markets are most popular, and where we can improve the overall user journey. You can control or disable cookies through your browser or device settings, though doing so may affect the functionality of certain features on the platform. By continuing to use the 18yo platform after being informed about our use of cookies, you consent to their use in accordance with this policy.

6. Your Rights and Choices

As a player on the 18yo platform, you have the right to access the personal information we hold about you, to request corrections where that information is inaccurate or incomplete, and to request deletion of your data in circumstances where we are no longer legally required to retain it. You also have the right to withdraw your consent to receive marketing communications at any time by updating your notification preferences in your account settings or by contacting our support team directly. If you believe that we have handled your personal data in a way that is inconsistent with this policy or applicable Philippine data protection laws, you have the right to raise a concern with the relevant regulatory authority. Requests relating to your personal data will be acknowledged promptly and handled in accordance with our obligations under applicable law. Please note that some requests — such as data deletion — may not be fulfilled where retention is required for regulatory, anti-fraud, or legal purposes, and we will explain our reasons clearly if that is the case.

7. Children and Minors

The 18yo platform is strictly for adults aged 18 years and above. We do not knowingly collect, store, or process personal information from anyone under the age of 18. All new accounts are subject to age and identity verification, and any account found to belong to a minor will be suspended immediately and all associated funds returned in accordance with applicable regulations. If you believe that a minor has registered an account on our platform, please contact our support team immediately so we can investigate and take appropriate action. Parents and guardians are encouraged to use device-level parental controls and to speak openly with young people about the risks associated with online gambling. 18yo takes its obligations regarding player age verification seriously and continues to invest in the technology and processes needed to prevent underage access to the platform.

8. Changes to This Policy

18yo may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, applicable Philippine law, or regulatory requirements. When we make material changes to this policy, we will notify you by posting the updated version on this page with a revised effective date, and where appropriate, by sending a notification to your registered email address or mobile number. We encourage you to review this policy periodically to stay informed about how we protect your personal information. Your continued use of the 18yo platform after any changes to this policy are posted constitutes your acceptance of the updated terms. If you do not agree with any changes, you should stop using the platform and contact our support team to discuss your options.

9. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 18yo handles your personal data, please do not hesitate to reach out to our support team. You can contact us by email at [email protected], and our team will respond to all privacy-related enquiries as promptly as possible. For general account questions and platform guidance, our FAQ page covers the most common topics and may provide a faster resolution. We are committed to handling all privacy enquiries with the respect, transparency, and care that every Filipino player deserves, and we welcome feedback that helps us improve our data practices over time.